1. How long will the delivery take for the Dofus Kamas?
Generally, it will take about 10-30 minutes according to the amount purchased. It will take at most 36 hours to deliver if your order a large amount and we may give you some discount for the delay. If we failed to deliver in 36 hours, we will give you some discount for your waiting.
2. How long do I have to wait for the delivery?
We will deliver within an hour after the payment has been received. We try our best to send you the gold ASAP. However for some of the new or big servers, it may take 1-48 hours, if the delivery has not been made within 48 hours, we will fully refund you if you desire.
3. Why does the price of currency changes all the time?
Just like any business, virtual business is also subjected to forces of demand and supply in the market. We have to make price adjustments in order to stay competitive and most importantly, we always aim to make our pricing affordable and attractive to all our valued customers like you.
4. How can I check my order status?
You can check your order status by simply logging on to our live help to consult our customer service and we will check your status in the first time.
5. What happens if I entered a wrong character name or selected the wrong server?
Under such instances, there is no call for panic. Simply log on to our website and contact any of our customer service. In order to expedite the process, please furnish us with your actual desired character name, server name and followed by your PayPal email address. We will then rectify the error and will execute delivery according to the new information provided by you.
6. Why does my order require telephone verification and/or fax verification?
The reasons you may want to know as follows:
1) There may be something wrong with your order. For example, you purchase gold on wrong Server or you input a wrong character.
2) For fast delivery, we may need you to be online in different time to trade currency with us. If it happens that you were not online, we may choose to call you or make a fax to you.
3) For large orders, we may take our clients benefit into account, such as prevent your credit card from being fraud or stop some strangers to hack your order without your permission.
4) To improve our service, we aspire after your advice and suggestion on our service by call our clients.
But please do not worry; we will always keep your personal information in secret.